Walk-in emergencies
An emergency slot is kept free every day. If your vision drops suddenly, if the pain is intense, or after any injury, call us immediately: do not wait for the next available appointment, and do not sit it out until tomorrow to see whether it passes.
Call without delay if you have
These signs can indicate a retinal detachment, a vascular occlusion, acute glaucoma or an infection. In every one of those, hours count, and how much vision is recovered depends directly on how quickly you are seen.
- A sudden loss of vision, in one eye or both
- Intense eye pain, sometimes with headache, nausea or vomiting
- A shower of floaters or black spots, especially with flashes of light
- A veil or dark curtain moving across part of your vision
- A red, painful eye with blurred vision
- Double vision that has come on suddenly
- An eyelid that has suddenly dropped
- An injury to the eye, a foreign body, or a chemical splash
What to do — and what not to
Even before you call, a few reflexes change the outcome. Others, very common ones, make it worse.
- Chemical splash: rinse immediately with clean water, continuously, for at least fifteen minutes — before even telephoning
- Foreign body: do not rub, and do not try to remove it yourself
- A wound to the eye: no drops, no ointment; shield it without pressing and go to A&E
- Never use a drop prescribed for someone else — some make an infection worse
- Take your lenses out if you wear them, unless the eye has been injured
- Note the time the symptoms started: it guides the treatment
What is not an emergency
A red eye with no pain and no loss of vision, mild irritation, itchy eyes in spring, a stye, sight that has been slipping slowly for months: these are reasons to book a consultation, not emergencies. Book normally — you will be seen under better conditions, and you will leave the emergency slot for someone who needs it that day.
Outside opening hours
The practice is open Monday to Saturday. Outside those hours, or if you cannot reach us, dial 15 (SAMU) or 112: the duty doctor will assess the situation and direct you to the on-call eye emergency service. After a serious injury or a chemical splash, go straight to the nearest emergency department — having rinsed thoroughly first.
This page gives general information and is not a substitute for a consultation. Only an examination can establish a diagnosis and tailor treatment to your situation.
A question?
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Slots are open online around the clock. For anything urgent, or if you would rather talk it through, call the practice directly.